Privacy Policy

1. Introduction

Code & Key Auto Locksmith ("we", "our", or "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Location information (address, postcode)
• Vehicle information (make, model, registration)
• Service details and requirements
• Payment information (processed securely by third-party providers)

Technical Information

• IP address and browser information
• Website usage data and cookies
• Device information and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing locksmith services and emergency assistance
• Processing service requests and appointments
• Communicating with you about our services
• Processing payments and maintaining financial records
• Improving our services and customer experience
• Complying with legal obligations
• Marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: To provide the locksmith services you've requested
• Legitimate interests: To improve our services and manage our business
• Legal obligation: To comply with legal and regulatory requirements
• Consent: For marketing communications and non-essential cookies

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Trusted service providers who assist in delivering our services
• Payment processors for transaction processing
• Legal authorities when required by law
• Professional advisors (lawyers, accountants, insurers)

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure storage systems, and access controls.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Service records: 7 years for tax and legal purposes
• Marketing data: Until you opt-out or we no longer have a legitimate interest
• Website data: As per our cookie policy

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request copies of your personal data
• Right of rectification: Correct inaccurate personal data
• Right of erasure: Request deletion of your personal data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Rights regarding automated processing: Object to automated decision-making

9. Cookies

Our website uses cookies to improve your browsing experience. We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions about this privacy policy or wish to exercise your rights, please contact us: